01 Terms of sale
1. Who we are
This shop is operated by Noorolabs Ltd, a company registered in England and Wales, with its registered office at 118 Townley Gardens, Handsworth, Birmingham B6 6LR, United Kingdom. Contact: [email protected].
2. Research use only
All products are sold strictly for laboratory research use. They are not medicines, foods or food supplements and are not intended for human or veterinary use, diagnosis or treatment. By ordering you confirm that you are at least 18 years old, that you purchase for laboratory research purposes only, and that you are allowed to buy and receive the products under the laws of your country. We may refuse or cancel orders where we have reason to believe these conditions are not met.
3. Orders and contract
Product listings are an invitation to make an offer. When you complete checkout and your payment is authorised you make a binding offer; the contract is concluded when we confirm your order by email or ship it. We may decline an order, for example in case of a pricing error, suspected misuse or legal restrictions in the destination country; any amount paid is then refunded in full.
4. Prices and payment
Prices are shown in euro (EUR) and include VAT where applicable. Shipping costs are shown at checkout before you pay. Payments are processed securely by Stripe; we never receive or store your full card details. The amount charged is the total shown on the payment step.
5. Preorders and stock
Products marked Preorder are paid at checkout and shipped as soon as the new batch is released; the expected timing shown on the product page is an estimate, not a guaranteed date. If we cannot ship a preordered product within 60 days of the estimated date, you may cancel and receive a full refund. Products marked Out of stock cannot be ordered; you can ask to be notified when they return.
6. Shipping
We ship to the countries listed at checkout. Standard shipping is free above the threshold shown on the site. Delivery times are estimates. Risk passes to you on delivery. You are responsible for any import rules, duties or taxes that apply in your country.
7. Returns and cancellation
Unopened products in their original sealed packaging can be returned within 30 days of delivery for a refund of the product price. Opened products cannot be returned for hygiene and safety reasons. To start a return, contact [email protected] with your order reference. If you are a consumer in the UK or the EU, your statutory right to cancel a distance contract within 14 days of delivery is not limited by these terms.
8. Damaged or incorrect items
If an item arrives damaged or is not what you ordered, contact us within 14 days of delivery with your order reference and photos; we will replace it or refund you.
9. Liability
Products must be handled by qualified persons in accordance with the safety information supplied. We are not liable for damage resulting from use contrary to the intended research use or to these terms. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence or for fraud.
10. Governing law
These terms are governed by the laws of England and Wales. If you are a consumer, you also keep the protection of the mandatory laws of your country of residence. Disputes are handled by the courts of England and Wales, unless mandatory law provides otherwise.
02 Privacy policy
1. Controller
Noorolabs Ltd, 118 Townley Gardens, Handsworth, Birmingham B6 6LR, United Kingdom, is responsible for the processing of your personal data on this website. For any privacy question write to [email protected].
2. What we collect and why
| Data | Purpose | Legal basis (UK GDPR / EU GDPR) |
|---|
| Name, email, phone, shipping and billing address | Processing, shipping and invoicing your order; contacting you about it | Contract (Art. 6(1)(b)) |
| Payment details | Taking payment, entered directly into Stripe’s secure form; we only receive the payment status | Contract (Art. 6(1)(b)) |
| Order records | Accounting and tax obligations | Legal obligation (Art. 6(1)(c)) |
| Email + product for “Notify me” | Sending you one email when the product is back in stock | Consent (Art. 6(1)(a)) |
| Marketing opt-in (if ticked) | Emails about new compounds | Consent (Art. 6(1)(a)) |
| IP address, technical request data | Security, abuse and fraud prevention, rate limiting | Legitimate interest (Art. 6(1)(f)) |
| Usage data (pages viewed, products viewed and added to cart, device and browser type, approximate location) | Website analytics with Google Analytics via Google Tag Manager, to understand how the shop is used. Only if you click “Accept” in the cookie banner. | Consent (Art. 6(1)(a)) |
| Anonymous visit counts (page viewed, the website or campaign link you came from, device type) | Counting visits and orders per traffic source on our own server, to see which channels work. No cookies, no identifiers, your IP address is not stored with it | Legitimate interest (Art. 6(1)(f)) |
3. Who receives your data
Stripe (Stripe Payments Europe, Ltd., Ireland) processes payments and uses data for fraud prevention; see stripe.com/privacy. Google (Google Ireland Ltd., Ireland) provides Google Tag Manager and Google Analytics. Google receives usage data only after you accept analytics cookies; see policies.google.com/privacy. Transfers to Google LLC in the USA are covered by the EU–US Data Privacy Framework and its UK Extension. Our website hosting provider stores the website and its data. Our email service provider sends order confirmations and restock notifications on our behalf. Shipping carriers receive your name, address and phone to deliver your parcel. Some providers may process data outside the UK and EU/EEA under appropriate safeguards such as the Standard Contractual Clauses and the UK International Data Transfer Addendum.
4. How long we keep it
Order data is kept for 6 years, as required by UK tax and accounting law. “Notify me” sign-ups are deleted once the notification has been sent or when you withdraw consent. Technical logs and rate-limit records are kept for no longer than 30 days.
5. Your rights
You have the right to access, correct or delete your data, to restrict or object to processing, to data portability, and to withdraw consent at any time without affecting earlier processing. You can also lodge a complaint with the UK Information Commissioner’s Office (ico.org.uk) or, if you live in the EU, with your local data protection authority. To exercise your rights, email [email protected].
6. Security
The site is served over HTTPS. Card data is handled only by Stripe. Access to order data is limited to staff who need it.
03 Cookie policy
We use cookies and similar storage that are needed for the shop to work, and, only if you agree, analytics cookies from Google Analytics. We do not use advertising cookies. When you first visit, a banner asks for your choice; you can change it any time via Cookie settings (also in the footer). Your choice is remembered for 12 months.
Cookies and storage we use
| Name | Type | Purpose | Duration |
|---|
| nl_cart | Cookie (first-party) | Remembers the products in your cart | 30 days |
| nl_t | Cookie (first-party) | Checks that your browser accepts cookies; deleted immediately | Instantly removed |
| nl_discount | Session storage | Keeps the discount code you entered during checkout | Until the tab is closed |
| nl_checkout_form | Session storage | Keeps your checkout details if you reload the page | Until the tab is closed |
| nl_last_order | Session storage | Shows your order summary on the confirmation page | Until the tab is closed |
| nl_notify | Local storage | Remembers which products you asked to be notified about, so the button shows “On the list” | Until you clear it |
| nl_consent | Local storage | Remembers your cookie choice | 12 months |
| __stripe_mid, __stripe_sid | Cookie (Stripe) | Set by Stripe on the checkout and order-confirmation pages for payment security and fraud prevention | 1 year / 30 minutes |
Strictly necessary
All of the above are strictly necessary to provide the shop and payments you request, so they do not require consent under UK and EU rules. You can block or delete cookies in your browser settings, but the cart and checkout will then not work properly.
Analytics (only with your consent)
| Name | Provider | Purpose | Duration |
|---|
| _ga | Google Analytics | Distinguishes visitors to produce anonymous usage statistics | 2 years |
| _ga_* | Google Analytics | Keeps the state of a visit (session) | 2 years |
| nl_src | NOOROLABS (session storage) | Remembers which website or campaign link brought you to the shop, so we can see which campaigns lead to orders | Until the tab is closed |
These are only set after you click “Accept”. If you reject, Google Tag Manager is not loaded. If you later withdraw your consent, the analytics cookies are deleted.
Questions
Contact: [email protected].